Eberspaecher Warranties with Mellor Online

Eberspaecher Climate Control Systems warranty products to the consumer/user of Eberspaecher heaters. Eberspaecher heaters are warranted for one, (1), or two (2) years depending on the model heater; to be free from defects in materials and workmanship. If bought through Mellor Online we offer 3 years. 

Eberspaecher has an “Always Repair Heater” policy. Our Warranty is limited and covers any defect in material or workmanship under normal use during the warranty period. (Reference Page 20 section 3.16 in the Warranty Manual for details).

Replacement parts are warranted for 12 months. When used on heaters under warranty, parts are covered for 12 months or the remainder of the Eberspaecher warranty, whichever is longer (excluding parts not under warranty by Eberspaecher). Special terms and conditions may apply.

12 or 24 volts, Diesel (D) or Gasoline (B-Benzin, German) fall under the following guidelines.

Airtronic Heaters

  • Airtronic 2 - 3 years / 3000 hours
  • Airtronic 4 - 3 years / 3000 hours
  • Airtronic 5 - 3 years / 3000 hours
  • D8LC - 1 year / 1000 hours
  • D1LC - 2 years / 2000 hours

Coolant Heaters 

  • Hydronic 4 - 3 years / 3000 hours
  • Hydronic 5 - 3 years / 3000 hours
  • Hydronic II - 3 years / 3000 hours
  • Hydronic S3 - 3 years / 3000 hours
  • Hydronic 10 - 2 years / 1000 hours
  • Hydronic L Series (16/24/35) - 2 year / 1000 hours
  • Hydronic LII Series (16/24/30/35) - 2 years / 1000 hours
  • Hydronic MII Series (M8, M10, M12) - 3 years / 2250 hours
  • Hydronic E-Guardian Series - 3 years / 2000 hours

Eberspaecher Kalori (EK) Products

  • Twelve (12) months limited warranty



3.4 What IS and IS NOT Covered Under Warranty


The purpose of Eberspaecher Warranty is to provide the end-user (customer) of Eberspaecher heaters with protection from defects in material and workmanship.

A. Items covered under warranty include:

PARTS

1. Timers, thermostats, mini-controllers or other electronic temperature control products provided by Eberspaecher

2. Electronic control units (ECU’s)

3. Glow pins (Ceramic pin)

4. Fuel metering pumps

5. Heat exchangers

6. Air blowers

7. Coolant pumps

8. Flame, overheat and temperature sensors

9. O-rings, gaskets, seals (excluding HYDRONIC D5SC coolant pump and sensor O-rings, as they were included in the service part kit 25.2800.60.0005. Gaskets and seals only paid when the main part was defective, individual claim will not be accepted)

10. Wire harnesses (only those provided by Eberspaecher are warranted) but prior authorization is required from Eberspaecher-NA’s Warranty Department

SERVICE

1. Shipping costs associated with the authorized return of warranted parts from the Eberspaecher Dealer / Distributor to Eberspaecher (only for shipments that contain parts specifically requested by Eberspaecher).

2. To receive travel time to repair heaters installed on boats and / or off-highway heavy equipment, the travel section must be completed on the warranty claim for consideration of payment.

B. Items NOT covered under warranty include but are not limited to:

PARTS

1. Heaters no longer covered within terms of the warranty

2. Wear and tear of parts, including:

a) Glow plugs (Coil)

b) O-rings (HYDRONIC D5SC coolant pump and sensor O-rings)

c) Clamps, clips, brackets

d) Batteries

e) Coolant

f) Atomizer screens

g) Fuel system components (e.g. fuel pick-up pipe, fuel line, filters, etc.)

h) Fuses

i) Connectors, terminals and screws

j) Lamp bulbs

k) Air ducting, intake and exhaust tubing

l) Combustion chambers (burner)

3. Parts that malfunction due to improper installation, which may result from:

a) Inadequate air or coolant flow

b) Inadequate or restricted fuel flow

c) Inadequate voltage due to improper wiring upon installation

d) Inadequate protection from shock or vibration

e) Inadequate protection from road spray or weather conditions


4. Components that have been opened, tampered with or modified by parties other than Eberspaecher

5. Using non-standard parts or parts not approved by Eberspaecher, in the installation

6. Diagnosis or repairs completed when the cause of the problem or failure is due to electrical system problems outside the heater, excessive engine debris or empty fuel tanks, or poor quality fuel.

7. Deterioration due to normal wear, corrosion, abuse, damage, accident, improper storage, or operation.

8. Costs incurred through an incorrect diagnosis, the poor performance of the repair. This also applies to corrections of installations that did not meet Eberspaecher specifications. In these cases, the costs incurred are to be charged to the original installer.